Privacy Policy

Iconic Kitchens & Joinery Group is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you contact us or use our services. This policy applies to our Australian business operating from Kingsgrove, NSW.

1. Information We Collect

We only collect information necessary to contact you, provide quotes, and complete our services. This may include:

Personal information

• Your name
• Your email address
• Your phone number(s)
• Your home address (for quotes, site visits, and installations)

Communication information

• Details you provide through our website forms
• Information from emails sent to us
• Phone call information (only what you tell us, we do not record calls)

Website information

• Basic site analytics (e.g. page views, device type)

We do not collect payment information online because all payments are handled in person.

2. How We Use Your Information

We may use your information to:

• Contact you about your quote request
• Organise site visits, measurements, and installations
• Provide customer service and respond to enquiries
• Keep internal records for scheduling and job management
• Comply with Australian laws and regulations

We do not sell, rent, or trade your information to anyone.

3. How We Store and Protect Your Information

We take reasonable steps to keep your information safe, including:

• Secure email and device practices
• Limited access to customer information
• Storing information only for as long as necessary

While we take care to protect your data, no method of transmission is fully guaranteed.

4. Sharing Your Information

We may share your information only when necessary, such as:

• With our team members or subcontractors who need it to complete your job
• If required by Australian law (e.g. if requested by authorities)

We never share your information for marketing or advertising purposes.

5. Cookies & Website Tracking

Our website may use basic cookies or analytics tools to understand how visitors use the site. This does not include personally identifiable information.

6. Payments

All payments for our services are handled in person or by direct bank transfer on invoice. We do not collect or store any financial information through our website.

7. Your Rights (Australia, Privacy Act 1988)

You have the right to:

• Request access to your personal information
• Correct any inaccurate information
• Ask us to delete your information when it's no longer needed

To make a request, simply contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or want to access or update your information, you can reach us at: